NSW Department of Finance, Services and Innovation (DFSI)

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“TwoCollaborate were praised across the team for their energy, knowledge and highly responsive approach. The cyber security office was successful in driving new and more effective ways of working and helping to build a refreshed culture. TwoCollaborate brought a positive, energetic spirit to the team, and were excellent to work with".

Maria Milosavljevic
NSW Government Chief Information Security Officer

 

Overview:
Over the last 6 months TwoCollaborate has conducted a agile sprints and services with DFSI, this has been in collaboration with a number of other state clusters. Specifically the work supported has been in relation to:

Development of a state-wide CX Pipeline - a sprint based program of work and workshops designed to capture and chart all digital customer facing programs and planned activity across agencies.

The ICT Assurance - DIP (Digital Investment Plan) - a sprint based program of work and workshops designed to help rethink how clusters collaborate in order to achieve better funding for agency ICT infrastructure, create a longer term view of agency ICT plans and innovate the way services are delivered to citizens .

Cyber Security – refining strategy and creating new ways of working to help deliver across the Branch.

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Our approach included:

  • Creation and support of three agile project spaces

  • Creation of visual dashboards

  • Implementation of new operating rhythms

  • Supporting the refresh of strategic focus

 

In our client’s words:

"TwoCollaborate were engaged to deliver a program of work for DFSI – GCISO in late 2018 after demonstrating successful outcomes from other initiatives they delivered at DFSI. This work was conducted onsite over four months and related to establishing a new operating rhythm, including designing new processes for BaU activity and optimising delivery of strategic initiatives (e.g. relating to engagement, policy and operations).

“TwoCollaborate were praised across the team for their energy, knowledge and highly responsive approach. The cyber security office was successful in driving new and more effective ways of working and helping to build a refreshed culture. TwoCollaborate brought a positive, energetic spirit to the team, and were excellent to work with".

Maria Milosavljevic
NSW Government Chief Information Security Officer

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